More on Best Buy
Wow, after my post I decided to hit the internet’s best friend Google. I typed in “best buy sucks” and hit enter. WHOLLY COW!!! You should see the results. The best in my opinion is www.bestbuysux.org. They not only have a HUGE list of customer complaints, but employee complaints as well. Looks like Best Buy doesn’t just ignore the customer. I also found a nice little tidbit about their return policy:
RETURN POLICY
did you all also know that even though the return policy on the back of the receipt says that you only have 30 days for exchanges or returns that you may have longer. best buy has to exchange or return any item, no matter if it is still within the 30 day period, as long as the item is within the manufacturers warrenty. best buy does not even tell thier customer service reps this. i found out from a source in upper management about this little hidden fact. so the next time you have an item that has a 90 day warrenty from the manufacturer and the 30 day return policy has expired you still can return it or exchange it and best buy can not tell you know. you can call the bbb and have them fined. not too many people know about this. the way i found out is that someone that worked for the bbb came in with this same situation and i was corrected and the ops manager confirmed it. i was told not to say anything but only to accomidate the bbb customer.
I just may have to try this out with my iPod. 
I encourage EVERYONE to take a look at this site and think twice before shopping at Best Buy again.